Mô tả công việc
▪ Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
▪ Activate the contingency plan for any emergency or the occasional customer requirement
DHL Service Centres
§ Assist in ensuring operational practices and procedures are carried out effectively
§ Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames.
Third Party Brokers
§ Manage the handover of paperwork to third party brokers
§ Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures.
Customs & other regulatory agencies.
▪ Activate the process flow to comply with the regulatory policy and manage the daily activities
All Operations Staff
§ Build-up the reliable relationship to facilitate the daily operations activities
§ Co-ordinate within shift operations to meet operational demands at a high service quality
Gateways and Hubs
· Understand and comply with the requirement from other Gateways and Hubs
Other relevant departments within DHL
▪ Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image
▪ Maintain the good relations and follow-up the special requirement if necessary
▪ Ensure shuttle vehicles are maintained and used as per company standards.
Yêu cầu công việc
§ Communication skills (English), spoken and written
§ Basic PC skills
Competency segment ‘Business’
Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Competency segment ‘Leadership’
Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Competency segment ‘Personal’
Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.